If there’s a dispute over your rental deposit, here’s what to do:
- Document the property's condition: Take photos or videos when you move out and upload them through your account.
- Fulfill the contract terms: Make sure you’ve met all requirements, including the correct move-in and move-out dates.
- Confirm all bills are paid: Unpaid bills can delay your deposit refund.
If your deposit is withheld despite meeting these conditions, contact Spotahome support immediately. Note: Deposit refund timelines may vary by country. If all steps are completed, Spotahome will return your deposit within 3 months.