SPOTAHOME BACKGROUND

Spotahome is an online marketplace for people renting accommodation in cities across Europe for periods of more than 1 month. Founded by 4 visionary friends in March 2014, Spotahome offers comprehensive neighbourhood guides and the most complete online home tours available anywhere.

We personally visit the properties we publish.

Potential tenants can then watch a guided video tour of each property and book online. In fact, they can move safely and securely from one continent to another without ever having to view a property in person.

This revolutionary idea has led to rapid expansion: 17 cities in 10 countries since 2014 and more coming soon!

It’s also why we won South Summit 2016.

At Spotahome, each employee is empowered to own their responsibilities. We believe in the people who work here. We believe our corporate culture can unlock their true potential. It’s a culture that values personal growth and professional career development.

You will work in our fast-paced, innovation-focused office in the heart of Madrid. Are you ready to join the Spotahome family?

SUMMARY

SPOTAHOME is looking for an English Customer Success Manager. An ambitious, hands-on and proactive person who is able to work within a team, work under pressure as well as quickly take responsibility for reaching Spotahome's goals.

The position will assist and support the English Region to build and maintain relationships with our customers. The main function of this position is maximise the success of our landlord accounts, acting as their advocate within the company.

KEY RESPONSIBILITIES

• Work cross-functionally collaborating with other teams such as Bookings, Listing Onboarding, Finance, & Property Acquisition.
• Onboarding of new landlord accounts.
• Opportunistic account development, proactively looking for landlords with potential.
• Troubleshooting unhealthy accounts.
• Develop loyalty, creating customers that want to tell their friends, colleagues and business networks about their experience with Spotahome.
• Providing tech support for new product features and updates.

SKILLS & EXPERIENCE

• Have a background working in Customer Support, Account Management and/or Sales.
• Be a native English speaker and having a good level of Spanish is a plus.
• Great attention to detail and problem-solving skills.
• Previous experience in Real Estate is a plus.
• Technologically adept, experience using CRM and/or support ticketing softwares will be favoured.
• Previous experience in a Startup is a plus.
• International experience, living or studying abroad.

BENEFITS

• You get to join probably the best team in Madrid!
• Learning how to build and grow an international startup.
• Learning from and providing input to other areas, sales, marketing, operations, finance, and product.
• Permanent Contract and the chance to get more responsibilities within the company.
• Salary: 15.600€ gross/year + commissions

If you think that this is the internship you are looking for, send your CV to [email protected] with subject line CSM English!
Come join the ride.

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