LL10985 Conditions & Additional Services

The Property Manager welcomes you.

This document gives you the information you need to have when accepted our services. Please be aware that accepting our Terms and Conditions you are legally requested to fulfil them and any change in the document that may be done in future.

1 Booking

To book one of our services you are requested to be over 18. The rent payment due at the check in will be from the start date of the contract even if this is different from the check in date. The Property Manager’s office is closed between 21 December and 5th January for Christmas Holidays and in this period check in and check out are not allowed. Changing the check in date will not affect the payment due at the check in as advised above. When you book the room please be sure you choose the right check in date and check out date as once booked you will have to pay from the beginning until end date.

Payment:by cash or credit/debit card at Property Manager’s office. If you pay by credit/debit card a charge of 0.33% in national cards or 1.80 % on international cards.

2 Check in

Once at the office please provide:
• I.D. or passport
• A document from your centre of studies or University or job
• A warranty (debit card number, parents details)
• A telephone number
• Email address

2.1 Check in must be completed at the office:
• Monday–Friday: 15:00–19:00
• Saturday and Sunday: 15:00–17:00
• Weekend check-in fee: £60 * Checking in at another time: £60 charge

At the check in please be ready to pay:
• Deposit which corresponds to the monthly rent.
• Rent due from the start date of the contract until the end of the month.
For check ins done on 20th of the month or beyond that date you will be required to pay the following monthly rent as well.

2.2 Please be aware that at the check in you can pay by cash or credit/debit card. And if you pay by card, remember that a charge of 0.33% in national cards or 1.80 % in international cards.

2.3 Please be aware that the room will be given once the payment will be done. Please let us know if you cannot check in on the pre-scheduled date. Please get in touch with the landlord. A change of check in service has an administrative cost of £24.If the customer does not show up on the check in date without notice a charge of £50 will be applied. If we do not hear from you within 24 hours from the check in, the booking will be cancelled and the holding deposit will not be refunded. If a change of check in is requested for 3 days later than the previous check in, you will be requested to pay the deposit before the check in at the office.

2.4 Additional fees: Single occupancy contract fee: £221 per person to be paid upon arrival. Double occupancy contract fee: £335 to be paid upon arrival

3 Payment

3.1 Please pay the monthly rent due on 1st of each month.
3.2 If the payment is not received by 6th of each month a late payment charge of £30 is applied and then £5 each day until the payment is received.
3.3 Please pay any late payment charge with the following rent. If the payment has not done the landlord of the property may decide to vacate the room.
3.4 If the Property Manager does not receive the payment by 15th of the month, the landlord reserves the right to terminate the contract, vacate the property, and take further legal actions. The deposit will be forfeited in such case.
3.5 Monthly rent can be paid by bank transfer to the below account number or by credit/debit card at the office. Any payment by debit /credit card has a charge of 0.33% in national cards or 1.80 % in international cards as bank charge.
3.6 Payment by cash or cheque is not allowed.

Please use your name and surname as reference for the payment.

BANCO SANTANDER TITULAR: the Property Manager Company CUENTA CORRIENTE: the Property Manager Account IBAN: the Property Manager IBAN SWIFT: the Property Manager swift code.

4 Bills

Bills are included in your monthly rent.

5 Repairs and maintenance Please contact the landlord via WhatsApp. For emergencies please contact us at Property Manager’s emergency phone number. Please use this number for major water leaks, electricity fault or keys services. For fire, rubbery or gas leak please call local emergency phone numbers 080-085, 091 and 112. Please send a text with name, address and issues for such emergencies.

6 General Conditions

6.1 You are not permitted to run any kind of business or charity from the property. This may lead to the termination of the contract and the deposit to be forfeited.
6.2 You will ensure that the property is secured by way of closing windows and locking doors when leaving the property. The Property Manager will not take any responsibility for any loss/stolen or damages at property that results from a break-in. It is the responsibility of customers to ensure that their personal belongings are kept safely within their rooms and to arrange contents insurance for any valuable belongings such as laptops, mobile phones etc.
6.3 You are not allowed to sub let the room or common areas of the property. This may lead to the termination of the contract and the deposit to be forfeited.
6.4 You will be liable for any redecoration or restoration work to walls that may be required due to hanging posters, photos, mirrors and/or the use of ‘Blue Tack’ and similar products. 6.5 You are not allowed to smoke in the property and you will be liable for any redecoration work required due to smoking in the property.
6.6 Illegal drug use is not permitted in the property and this includes in the common parts and any public lobbies or hallways. Illegal drug use will result in immediate termination of contract. Customers will be liable for the cost of any redecoration or restoration required to remove damages to the property from illegal drug use.
6.7 In the last month of your booking, The Property Manager reserves the right to make the property available for viewing by prospective customers. The property must be kept in a clean and tidy condition during this period. The Property Manager will endeavour to provide notice of such of appointment. 6.8 You will respect common parts of the property, tidy up after yourselves and not allow any personal belongings to cause hindrance to flatmates or to block common areas such as corridors and stairwells.
6.9 You will respect the furniture, fixtures and fittings and any appliances within the property and will report any damages to through “Customer Portal” immediately. The cost of repairing damaged furniture in the communal areas will be invoiced and added to customer accounts. In the case of collective charges, the cost of repair will be divided amongst occupants.
6.10 You are not allowed to remove or add any piece of furniture.
6.11 Showers, baths, toilets and sinks are to be kept clean at all times. In the case of blockages the customer must attempt to clear the blockage with the plungers provided before arranging maintenance through the WhatsApp group or by phone call. If The Property Manager provide a drain cleaning service his cost will be divided.
6.12 To prevent blockages you must not flush nappies, condoms, women’s sanitary products, baby wipes or anything else that is not for sewer disposal. The cost of clearing a blockage will be invoiced to occupants.
6.13 You are liable to tidy up after yourself, take out the rubbish and wash the dishes.
6.14 You are responsible for the change of bulbs in your room.
6.15 You are not allowed to have overnight guests. Failure to follow this rule may lead to the termination of the contract and the deposit to be forfeited.
6.16 You are not allowed to play loud music or cause disturbance to neighbours, particularly between the hours of 22.00 – 08:00. Failure to adhere to this may lead to immediate contract termination and/or additional fees being applied or being relocated to a different property within the company portfolio.
6.17 You are not allowed to have animals.
6.18 If an extra cleaning is necessary the charge will be applied in equal way to all the occupants of the property.
6.19 The above rules are requested from the landlord of the property that The Property Manager manages.
6.20 You are requested to fulfil the above conditions and The Property Manager has the right to change them without notification.

7 Obligations of the Property Manager

7.1 The Property Manager will supply furniture in accordance with advertisements and as confirmed on the holding deposit** form. Bed linen is not provided.
7.2 Wireless internet is provided as a free and shared service. This service is managed by a third- party provider. Internet speeds vary between 5Mbps and up to 15 Mbps and the number of customers sharing a router can vary.
7.3 The Property Manager will carry out regular property inspections to ensure standards are being maintained.
7.4 The Property Manager reserves the right to move the customer to a different room within the property or to a property within The Property Manager’s portfolio if deemed necessary by way of providing one week notice to the customer. NOT EXCLUSIVELY: Such a request could be made if there are extensive repairs that need to be carried out to bedrooms or common parts, if the property is not fit for living, or for any other reason the company deems necessary. Failure to comply can result in immediate termination of the contract.
7.5 The Property Manager preserves the right to enter the property as and when required for the purpose of attending to repairs reported by customers, carrying out routine inspections, carrying out maintenance spot checks and cleaning. The Property Manager reserves the right to enter the property without notice, particularly in cases where entry is required to prevent further damage and to carry out any emergency repairs.
7.6 The Property Manager will allocate a weekly cleaner to each property. The cleaner will clean and maintain the common areas including kitchens, bathrooms, livings rooms, stairways and corridors. Cleaning of rooms, washing up of dirty dishes and removal of rubbish is however the responsibility of the customer. The Property Manager reserves the right to charge for any extra cleaning required.

8 Termination of the contract

The Accommodation to Occupy may be terminated: 1. Immediately by The Property Manager if the customer is in breach of any condition in the Accommodation or associated Terms and Conditions.
2. Any claim of criminal activity or if the police are called to the property as a result of your actions will result in immediate termination and room clearance.

9 Check out

9.1 Your check out date is the date you will be requested to vacate the room. Please leave the room clean and tidy. Please be aware that failure to vacate the room will lead in a charge of £250.
9.2 Please let us know through the email hello.london@tlsgroup.eu if you need to change your check out date. This service will cost £24. You will be required to pay until the end of your contract though. If you cannot fulfilled with your end date or minimum stay in order to not lose the deposit you can do a replacement, so the deposit will be not forfeited. 9.3 Check outs are scheduled between 10 and 2 pm.
9.4 If you have an open contract please be aware that one month of notice is required to terminate the contract (always respecting the minimum stay). You have to send the notice to hello.london@tlsgroup.eu
9.5 Please be present at the check out and during the check out inventory. If you miss your check out date a charge of £30 will be applied. However if you warn us that you are not in the position to be present there will be no penalty.
9.6 From the deposit will be discounted £35 for cleaning and disinfection of the room. The procedure is compulsory. 9.7 During Christmas Holiday between 21th December and 5th January check out is not allowed.

10 Renewal

You can extend your stay in the property if the room is still available when you decide so. To request the renewal, please contact us 1 month in advance at hello.madrid@tlsgroup.eu or hello.london@ohmyroom.space. You have to pay renewal fee of £125 per customer • If you want to extend for one month or less you can just ask for a change of check out date. This service has an administrative cost of £20.
• If you want to extend for longer than one month you will be required to do a renewal which cost is half of the contract fee (£125 per person).

11 Transfer

One of the benefits to be a Property Manager customers is that you can move to a different property of our portfolio. Please contact through the email hello.madrid@tlsgroup.eu at least 72 hours before the day you want to transfer and go to the office to pay the service fee.

12 Deposit refund

12.1 The deposit will be refunded by bank transfer. Please leave your bank details at the check out. IBAN, SWIFT, bank account holder and address are necessary to refund the deposit.
12.2 Please be aware that if you do not fulfil the end date of your contract, the minimum stay or one month of notice to leave the property when the contract is open, the deposit will be forfeited.
12.3 Customer will be liable for international transfer costs.
12.4 Please be aware that the deposit cannot be used to pay the rent due. The rent must be paid each month, the last month of the contract included. If on the last month The Property Manager does not receive the payment by 5th of the month, the landlord preserves the right to terminate the contract immediately.

Account number:
Account name: TLS FLATSHARE MANAGEMENT LIMITED
Bank: Barclays
Account Number: 43989909
Sort Code: 20-58-51
SWIFT: BARCGB22
IBAN: GB79 BARC 2058 5143 9899 09

13 Keys

If you lose your keys, a replacement set can be provided for a charge of £50 between the hours of 10 am and 7 pm. If you lose your keys out of office hours you will need to call a locksmith at your cost and you must provide 3 keys to the office or the office can provide for a charge of £100.Should you choose to call a locksmith, you will be responsible for paying any fees.

PRICE LIST:

LUGGAGE STORAGE:
• Free of charge, Monday to Friday 10am to 7pm

CHECK IN AT THE PROPERTY: • Monday to Friday, 10am-19pm: for free
• Monday to Friday, 19am-00pm: £60
• Saturdays, Sundays: £60
Bank Holidays: £100

BED LINEN:
• Simple: £40 • Double: £50

CHECK IN: • No show up will lead to a pull out • Change of check in check-In: £20
• Open fee: £50
• Single contract fee: £221
• Double contract fee: £221

CHECK OUT:
• Check-Out auditor: £35
• Change of check out check-out: £20

OTHER CHARGES:
• Anti social behaviour charge: £20
• Failure to vacate the property: £250
• Late payment charge: 6th of the month £30 £5 per day.
• Credit/debit charge: + a charge of 0.33% in national cards or 1.80 % in international cards.
• Renewal: £125

TRANSFER:
• £150

REPLACEMENT:
• £75

Terms and Conditions FAQ

How can I pay my rent?
Please pay the rent on 1st of each month by credit/debit card at the office or by bank transfer. If the payment is not received by 6th of the month a late payment charge is applied.

How much I pay for bills?
Bills are included in your monthly rent. However, if there is overuse (defined as being more than 60 or 90 euros depends the flat which you booked, per person, per month) you will be informed by the Property Manager and this extra cost will be shared equally among all the occupants of the property.

How can I log in a repair?
Please use Please use the WhatsApp group of the flat where you will be in to report any repair and send us photos of the damaged stuff.

How can I terminate my contract?
If you have an open contract please be reminded to give us one month of notice. Please be reminded that you always have to fulfil your minimum stay. If your contract is closed with a pre-scheduled end date, you need to respect that date or the deposit will be forfeited.

How my deposit will be refunded?
We refund the deposit after 30 working days by bank transfer to the bank account you give us.

Can I use my deposit to pay the rent?
The deposit cannot be used to pay the rent. The rent must be paid until the last month included. If on the last month the rent is not received by 5th of the month the landlord may decide to terminate the contract.

What happens if the customer does not fulfill with the contract? Please be aware that if the customer does not fulfill the Terms and Conditions, The Property Manager preserves the right to terminate the contract and forfeit the deposit.