Canceling your stay with Spotahome? Here’s what you need to know:
a) The good news: If you cancel your booking 31 days (or more) before your move-in date, we promise to refund 100% of your first payment.
b) If you cancel 4 to 30 days before your move-in date, we will refund you 50% of your first payment. The other 50% will be given to the landlord.
c) If you cancel within 3 days of your move-in date, 100% of your first payment will be given to the landlord.
d) The bad news: once your booking is accepted by the landlord, you cannot recover your one-time reservation fee at any point.
This policy gives you most flexibility to cancel your stay. But the closer you get to moving in, the harder it is to recover your money.