Security deposit disputes are one of the most common concerns for tenants — especially in mid-term rentals across different countries.This guide walks you through simple steps to protect your deposit, avoid unnecessary conflicts, and ensure a smooth refund at the end of your stay.
1. Document Everything from Day One
Why move-in photos and videos matter
When you arrive at your new home, take clear, timestamped photos or videos of every room. Focus on:
- Walls, windows, and floors
- Appliances and furniture
- Any existing damage or wear
This becomes your official record of the property’s condition when you moved in — and it can protect you in case of future disputes.
2. Maintain the Property During Your Stay
Respect the home like it’s yours
Throughout your rental, keep the home clean and in good condition. This includes:
- Regular cleaning
- Avoiding damage to furniture or walls
- Reporting maintenance issues promptly
The better you maintain the space, the easier it is to prove you left it in good shape.
3. Follow the Rental Agreement
Read the contract and stick to the rules
Your rental contract outlines responsibilities you agree to. Follow these closely:
- Stick to the check-in and check-out dates
- Pay all bills on time
- Don’t make changes (like leaving early) without notice
Breaking these terms can lead to deposit deductions, so always double-check what you signed.
4. Pay All The Bills
Unpaid bills = delayed refunds
In many countries, landlords have the right to withhold part of the deposit to cover unpaid utility bills. To avoid delays:
- Settle all outstanding bills before leaving
- Ask for confirmation or receipts when possible
Spotahome recommends checking with your landlord about any last-minute charges that could affect your refund.
5. Take Move-Out Photos
Your final visual proof
Before handing back the keys, repeat what you did on Day One:
- Take photos or videos showing the clean, undamaged state of the home
- Make sure the furniture and setup match what was originally provided
- Include timestamps if possible
✅ Key takeaways to Avoid Deposit Problems
- Take photos when moving in and out
- Keep the home in good condition
- Follow all rental terms
- Communicate with your landlord
- Use Spotahome support if needed
Spotahome’s Deposit Protection Promise
If you’ve followed all the above steps — respected your contract, documented the property, and paid all bills — and your landlord does not return your deposit within 3 months, Spotahome will refund it to you directly.
This guarantee ensures you’re never left unprotected, even in countries with longer legal deposit return times.
⚠️ What to Do in Case of a Dispute
If a landlord refuses to return your deposit unfairly:
- Contact Spotahome support immediately
- Submit your visual documentation (move-in and move-out materials)
- Describe the issue clearly so we can step in
Our team is here to support you through resolution and ensure fair treatment.
Frequently Asked Questions
Is my deposit safe with Spotahome?
Yes. Spotahome will return back the deposit if your landlord doesn’t return it within 3 months — as long as you’ve met all conditions.
How long does it take to get my deposit back?
Spotahome commits to refunding your deposit within 3 months, even in countries where the legal timeframe is longer.
What if I forgot to upload photos?
We recommend uploading visual proof to help protect your deposit. If you didn’t, contact support as soon as possible to explain your case.