4 EASY STEPS TO BOOK YOUR HOME

Let us guide you in your journey

1

Search and select

Search for your perfect property. Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies before you book!

We visit every property

We take our own photos and video of each property, not relying on landlords. We open drawers and cupboards, and show you every corner of the property.

Detailed description

Your property visit is completely online, so you can revisit it as many times as you like. It’s just like being there.

2

Reserve the property

When you make a reservation, that property is blocked until the landlord responds to your request (to a maximum of 12 working hours). Once the landlord accepts, your payment method will automatically be charged. This is why we take your payment details at this stage.

What am I paying for?

First payment: As an extra security step, your first payment is made through Spotahome. We will transfer this money to the landlord 48 hours after you move in, unless you contact us with a problem.

Booking fee: A small fee to cover Spotahome’s expenses. This is less than a third of what an agency would charge you, and we offer a lot more!

3

Confirmation

As soon as the landlord accepts the booking, your payment method will automatically be charged. We will put you in contact with the landlord via email, so you can arrange the move-in time, key collection, and transfer any documentation that they requested in their policies.

We are here to help

Many of our tenants are moving to a new country for the first time. In Spotahome, we speak (8 European) languages and deal with landlords every day.

4

Move in

And that’s it; the home is yours! The landlord will now be your main point of contact, but Spotahome will still be here in case of difficulty with communication.

All you have to do is collect your keys and sign your contract. The first payment, – which you made at the beginning of the booking process – will be transferred to the landlord 48 hours after you move in.

One last thing

Don’t forget, when you sign the contract, you will have to pay your deposit to the landlord, along with any other fees that they specified in the landlord policies.

Do you have any question about the process? Ask us anything
By booking online, we understand that you are making a big commitment. That's why we offer to every tenant that work with us a guarantee, giving you a great coverage for free.
Fraud protection

All being well, we will transfer the money to the landlord 48 hours after you move in

Last minute cancellation

If the landlord cancels at the last minute, we will relocate you and help with your hotel fees if needed

Checked by Spotahome

We take our own photos and videos of the property, not relying on landlords. We open drawers and cupboards, and show you every corner of the property.