Question 1

Can I cancel a booking?

Accepted Answer

You can cancel your booking at any time. Here’s how it works:

You won’t be charged for cancelling a booking before the landlord accepts it.

But if you cancel after your booking is accepted, your Spotahome fee won’t be refunded, and you may lose some of the rent you paid upfront.

Question 2

Can I visit a property before I book?

Accepted Answer

No, but the beauty of booking with us is that you don’t have to. Our team verify the properties for you, leaving you more time to plan, pack, or just relax.

Question 3

Who will I be living with?

Accepted Answer

We have tenants of all ages and nationalities in our properties, but we cannot share their details with you for privacy reasons.

Question 4

What is a Homechecker?

Accepted Answer

Homecheckers are people that verify properties for you. They create the digital floor plans, video tours, and photos you see on our listings.

You can trust a Homechecker. They’re your eyes and ears in each of our cities as they live there. And we give them weekly feedback to help them, help you.

In Belgium, our Homecheckers only operate online.

Question 5

My booking has been accepted, now what?

Accepted Answer

You’ll pay your Spotahome fee (not charged in London) and first rental payment. This money will stay safe until after you move in.

We’ll also put you in contact with your landlord so you can organise a check in time.

The only other thing for you to do is relax – you’re on the move!

Question 6

What happens if I don’t like the property I’ve moved into?

Accepted Answer

You have 24hrs to let us know if everything is okay. If you think you’ve been missold to, or our listing was significantly different to what you got, we’ll help you find somewhere else to live.

If there are more serious issues, we can help cover the cost of a hotel, or refund your money if necessary.

Question 7

Is Spotahome safe?

Accepted Answer

Spotahome is a safe platform where more than 120K people have found their new home completely online, sustaining always more than 4 out of 5 stars rating on trustpilot. At Spotahome, we put our heart into making your life easier to take away your worry:

We verify the properties for you and take honest photos and videos accompanied by an accurate description, for you to make the best and safe decision.
Our system guarantees you a great experience with secure payments 24hr after arrival protection. We’ll only transfer your rent to the landlord after you give us the go-ahead, and a cancellation policy comes as standard, among other guarantees.
Innovation is another hallmark for us, being the first to launch a no deposit service that facilitates your entry to the house of your dreams and protects the landlord in case of non-payments or damages.

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