Once a booking is confirmed, the Spotahome fee is non-refundable
And remember
Always with Spotahome
Spotahome guarantee
If the landlord cancels your booking 48 hours before your move in date, we will either A) pay for a hotel and help you find somewhere new or, B) refund your money in full.
24 hours to check your new home
If the property is significantly different to what our listing promised, let us know within 24 hours so that we can work to resolve it.
House rules
Pets are not allowed
Smoking not allowed
Landlord policies
Payment methods accepted: bank transfer, cash
Other costs:
City council tax : 14€ per person
Cleaning service (fortnightly) : depends on the property
Check-out cleaning fee: depends on the property
Check-in hours: from 15h00
Check-out hours: until 12h00
Required documentation:
ID / Passport
University acceptance letter (if applicable)
Your landlord speaks:
English
Portuguese
French
Italian
Your landlord does not live in the property;
No noise after 10:00pm
House rules are to be respected by all tenants;
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How to book
Find your home 100% online
With Spotahome, in-person visits are a thing of the past. Our team verifies the property to offer video tours and photos so you can view them online. We collect all the information you need to make your decision.
Make a booking request
With just a few simple details you can request the property and it will be held for you until you get a response. Remember, we won't charge you until the Landlord confirms.
Get an answer in 24h or less
The Landlord has 24 hours to respond to your booking request. If they accept, your payment method will be charged and we will put you in contact with the Landlord. If they don’t accept, no worries, you won't be charged and we'll help you find alternatives.
Move in
Arrange your move-in date, key collection and anything else directly with your Landlord. As an extra security step, we will only transfer the first month's rent to the Landlord 48 hours after you move in, unless you contact us with a problem.
Remember: you have 24h to check your new home
If the property is significantly different to what our listing promised, let us know within 24h since you move in so that we can work to resolve it.